RETURNS & REFUNDS
Our returns policy for Painless Panther numbing cream purchases.
CHANGE OF MIND
You can return unopened, unused products in their original sealed packaging within 14 days of delivery for a refund or exchange. For hygiene and safety reasons, we can't accept opened or used numbing cream for change-of-mind returns.
HOW TO RETURN
Email us at theblackswan.tattoostudio@gmail.com with your order number before sending anything back. Post the item to: The Black Swan Tattoo Studio, 97 South Terrace, Fremantle WA 6160. Return postage is the customer's responsibility for change-of-mind returns. We recommend a tracked service, as we can't refund items lost in transit.
REFUNDS
Once we receive and check your return, we'll refund your original payment method within 7 days. Original shipping charges aren't refunded for change-of-mind returns. There is no restocking fee.
FAULTY, DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, faulty or incorrect, contact us within 14 days of delivery with your order number and a photo. We'll replace or refund it, including postage, as required under the Australian Consumer Law. Nothing in this policy limits your rights under the Australian Consumer Law. You may still be entitled to a remedy after 14 days where consumer guarantees apply.
NEED HELP WITH A RETURN?
Have a question about your order or need to arrange a return? Get in touch with our team and we'll help you out.
CONTACT US ABOUT A RETURN